FurLinkSupport
Email support@joinfurlink.com and a real person will get back to you. Include your booking date and the other person's name if it's about a booking.
Pet emergency? Contact a vet first. Then raise a dispute on the booking in the app, or email us, so we can help with what happens next.
Bookings
How do I book?
Find a provider on the map or by service, choose a time and send a request. Once the provider accepts, you pay in the app to confirm the booking.
How do I cancel or reschedule?
Open the booking in the app and choose cancel or reschedule. A rescheduled booking needs the provider to confirm again.
Something went wrong with a service
Open the booking and raise a dispute. The provider's payment is held while we review it with both of you.
Payments and refunds
How do I pay?
By card or PayNow in the app, after the provider accepts your request. Payments are processed by Stripe.
When will I get my refund?
Refunds go back to your original payment method. If you cancel after the provider's free cancellation window, the late cancellation fee shown in the app is kept and the rest is refunded. Card refunds usually take 5 to 10 business days; PayNow refunds can take longer. If yours hasn't arrived after that, email us.
For providers
How do I get paid?
Set up payouts with Stripe from your provider home screen. Earnings are released when the owner confirms the service, or 24 hours after it ends, and then paid out to your bank account. FurLink keeps 12% of your price; urgent fees are yours in full.
How do I offer boarding or day care at my home?
Add your AVS licence number and a photo of your certificate to the service. We'll check it before owners can book it.
Your account
How do I delete my account?
In the app, go to Profile and tap "Delete account" at the bottom. You can't delete it while a booking is in progress or a dispute is open. You can also email support@joinfurlink.com from the address on your account. Some booking and payment records are kept, anonymised, where the law requires; see our Privacy Policy.
How do I get a copy of my data or correct it?
Most details can be edited in the app. For anything else, email us and we'll respond within 30 days.