FurLinkPrivacy Policy
Last updated 5 November 2026
This policy explains what personal data FurLink collects, why, who we share it with, and the choices you have. It applies to the FurLink app, joinfurlink.com and our support channels. We follow Singapore's Personal Data Protection Act 2012 (PDPA).
1. Who we are
FurLink is operated by FurLink Pte Ltd (UEN to be confirmed), Singapore ("FurLink", "we", "us"). FurLink is a marketplace that connects pet owners with independent pet care providers.
Our Data Protection Officer can be reached at support@joinfurlink.com.
2. What we collect
| Data | Why we use it |
|---|---|
| Account details: name, email, profile photo, sign-in method (email, Google or Apple) | To create your account and let other users know who they are dealing with |
| Phone number | To verify your account. Your number is not shown to other users |
| Home or service address | So a provider can come to you for services at your home |
| Pet details: name, species, breed, age, size, weight, photos, care notes, vaccination and health records, vet clinic name and phone | So providers can care for your pet safely |
| Provider details: display name, bio, experience, services, prices, service area, profile and portfolio photos | To show your profile to owners looking for care |
| Identity and licence documents (providers): a photo of your NRIC, FIN or passport if you choose to submit one, and AVS licence numbers and certificates | To review your identity for a verified badge, and to confirm licences for boarding and day care |
| Bookings, messages, reviews, service photos, videos and notes | To run bookings, let owners and providers talk, and show what happened during a service |
| Location (see section 3) | To show providers near you, and to record walks and services |
| Payment records: amounts, payment status and Stripe references | To take payments, pay providers, and handle refunds and disputes |
| Device push token and notification settings | To send booking updates and messages |
| Usage events: which features you use, and how you found FurLink (for example a referral code or campaign link) | To understand what works and improve FurLink. We do not use third-party advertising trackers |
| Feedback and support messages | To answer you and fix problems |
| Waitlist sign-ups: email, name, role, country, neighbourhood, services of interest | To tell you when FurLink opens near you |
3. Location
FurLink only uses your location while the app is open. It does not track you in the background.
- Finding care: your location is used to show providers near you. You can search by address instead.
- Providers' service area: providers set a location so owners nearby can find them. Owners see an approximate point and the general area, not the provider's address. An owner with a confirmed booking at the provider's home sees the exact address.
- During a service: for walks and transport, the provider's app records their route while the service is in progress, and check-in and check-out points. Photos and videos taken during a service may include where they were taken. The owner, and anyone in the owner's Care Circle, can see this.
4. Who can see your information
- Other users can see your name and profile photo. Providers' public profiles also show their services, prices, reviews, service area and photos.
- Your provider sees the pet details, health records, notes and address you share for a booking.
- Your Care Circle: if you add someone to your Care Circle, they can follow your bookings, service updates and walk routes, and get notifications about them.
- Service updates can be liked and commented on by the people involved in the booking.
- Photos and videos you upload to bookings, chats and reviews are stored at web addresses that can be opened by anyone who has the link. Don't upload anything you would not want shared. Pet health record photos are stored privately.
5. Companies that process data for us
We use trusted service providers to run FurLink. They only use your data to provide their service to us.
- Supabase: our database, sign-in, file storage and real-time updates.
- Stripe: card and PayNow payments, and provider payouts. Stripe receives your email to send receipts, and providers give Stripe the details it needs to verify them and pay them. FurLink never sees or stores full card numbers. See Stripe's privacy policy.
- Google: Firebase Cloud Messaging for push notifications, Google Maps and Places for maps and address search, and Google sign-in if you use it.
- Apple: Sign in with Apple if you use it, and push notification delivery on iPhone.
- SMS provider: to send phone verification codes.
- Resend: to send emails such as your waitlist confirmation. It receives your email address and the message we send.
- Shorebird: to deliver app updates. It sees technical details such as the app version, not your account data.
We do not sell your personal data, and we do not share it for advertising.
Some of these providers store data outside Singapore. When we transfer data overseas, we make sure it is protected to a standard comparable to the PDPA.
6. How long we keep it
We keep your data while your account is open. If you close your account, we delete or anonymise your personal data, except records we need to keep for legal, tax, accounting or dispute purposes, such as booking and payment records. Waitlist sign-ups are kept until FurLink launches near you or you ask us to remove them.
7. Your choices and rights
- Access and correction: you can view and edit most of your information in the app. You can also ask us for a copy of your personal data, or to correct it.
- Delete your account: in the app, go to Profile and tap "Delete account", or email support@joinfurlink.com from the address on your account. We delete it as described in section 6.
- Withdraw consent: you can withdraw consent for us to use your data. Some features, like bookings, can't work without it.
- Notifications and location: you can turn these off in the app or in your phone's settings.
We'll respond to requests within 30 days.
8. Children
FurLink is for people aged 18 and over. We don't knowingly collect data from anyone younger. If you think a child has given us their data, contact us and we'll delete it.
9. Security
We use access controls, encrypted connections and restricted storage for sensitive documents such as identity and licence photos. No system is perfectly secure, so please use a strong password and tell us right away if you think your account has been compromised.
10. Changes to this policy
We'll update this page when our practices change, and tell you in the app or by email about significant changes.
11. Contact us
Questions, requests or complaints: support@joinfurlink.com. If you're not satisfied with our response, you can contact Singapore's Personal Data Protection Commission.